Shipping & Returns
How much is shipping?
We charge a standard flat rate of £3.99 for all orders shipping to the UK & US. However, spend over £25 and we’ll ship your order for free. Zilch. Nada.
All orders outside of the UK & US are subject to specific regional pricing, which is calculated at checkout.
When will my order arrive?
We work with distribution partners across the EU and in the US, and always aim to get orders to our customers as quickly as possible. Our usual delivery time is 3-5 working days.
All items are printed to order, which helps us save on expensive warehousing costs and allows us to set affordable prices for our items. However, this means that order fulfilment times can be affected at busy times and we may not always be able to despatch your order within the 2 days we aim for.
Can my order be delivered to a P.O. box?
Unfortunately, we’re unable to deliver to P.O. boxes at this time.
How will my order arrive?
Depending on where you are and the contents of your order, your shipment may arrive via your usual local mail service, or via a courier service.
We’re always careful to pack all items well and protect them from damage in transit.
What happens if the item I’ve ordered is out of stock?
From time to time, we may run out of particular frame sizes or styles, in which case we always aim to update website availability as soon as possible. If you do happen to place an order before we can do so, we’ll update you as soon as possible and fulfil your order as quickly as we can.
Taxes & Duties
Any orders being shipped outside of the UK may be liable to local taxes or duties, for which Casa De Print will not be responsible.
Can I cancel my order?
You can cancel your order within 2 hours of it being placed. Email firstname.lastname@example.org with a subject of “Order cancellation request” and your order number.
How do I return my order?
We always do our best to deliver prints you’ll love and hope you won’t have any reason to change your mind. If you do change your mind, you can return your items by following the process outlined below. As all Casa De Print items are printed to order, we charge a stock wastage fee of £4.95 per item, which is deducted from any refund amount. Customers are responsible for the full cost of returning items.
- Contact us at email@example.com within 14 days of taking delivery of your item, quoting your order number and reason for return.
- We’ll let you know the address to return your item/s to.
- Return your item/s to us.
- We’ll process your refund to the same payment method used.
*Please note – Casa De Print cannot be held responsible for incorrect address entry at checkout, or provision of an address considered insufficient by the courier/shipment partner.
What if my item is damaged?
If you have received a damaged item, please contact us immediately (within 14 days) with photographs of the damage and we can file a damage claim.